Privacy Policy

Who We Are

Surefoot Navigation is the data controller responsible for your personal data.
Contact: James Jones
Email: [email protected]

What Data We Collect

On booking, we will collect your:

  • Name
  • Postal Address
  • Email address
  • Phone number
  • Emergency contact details
  • Relevant medical information (where provided)
  1. Lawful Basis for Processing
    We process your personal data under the following lawful bases:
  • Contract: to manage your booking and provide services
  • Legal obligation: where required (e.g. incident records)
  • Legitimate interests: to operate and improve the business
  • Consent: for any optional uses (e.g. certain medical details, if applicable)
  1. How We Use Your Data
    We use your data to:
  • Manage bookings and communicate with you
  • Ensure your safety during sessions
  • Maintain records of attendance and incidents
    We do not send marketing communications unless you have explicitly opted in.
  1. Special Category Data
  • Any medical information you provide is treated as special category data.
  • This is only collected where necessary for safety and handled with additional care.
  • The lawful basis is explicit consent and vital interests (safety).
  1. Data Sharing
    We do not share your personal data with third parties except:
  • In an emergency (e.g. with emergency services)
  • Where required by law
  1. Data Retention
  • Booking and contact data: retained for up to 3 years
  • Incident records: retained for up to 7 years
  • Medical information: retained only as long as necessary for the activity
    Data is securely deleted when no longer required.
  1. Data Security
    We take appropriate technical and organisational measures to protect your data, including secure storage and restricted access.

  2. Your Rights
    Under UK data protection law, you have the right to:
  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Lodge a complaint with the Information Commissioner’s Office

Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

Cookies and Website Data
When using this website, basic analytics and cookies may be used to improve performance. These do not identify you personally unless you provide information voluntarily.